Who We Are
Founded in Puerto Plata in 1994 by Steve and Sue McQueen, Cocotours is a leading independently owned Destination Management Company (DMC), incoming tour operator (receptive), and ground handler in the Dominican Republic. With over three decades of continuous operation, our family-owned business has built an unmatched reputation for professionalism, reliability, and round-the-clock service.
We provide comprehensive nationwide coverage across the entire Dominican Republic, offering transfers and ground services to and from any point in the country. As your on-the-ground incoming partner and ground handling provider, our extensive network includes all international and domestic airports—AZS (Samaná El Catey), CBJ (Cabo Rojo), JBQ (La Isabela), LRM (La Romana), SDQ (Santo Domingo Las Américas), STI (Santiago), POP (Puerto Plata), and PUJ (Punta Cana)—as well as all major cruise ports: Amber Cove and Taino Bay in Puerto Plata, Sans Souci in Santo Domingo, and La Romana cruise terminal.
Trusted by Industry Leaders
Our client base spans from boutique travel agencies to Fortune 500 companies, all trusting us to deliver exceptional service for their most valued customers.
Major international travel brands including Expedia, Booking.com, and Go With Us partner with Cocotours for reliable Dominican Republic incoming tour operator and ground handler services—positioning us as the Dominican Republic DMC for airlines, tour operators, and corporate travel.
Quick Facts About Cocotours
- Founded in Puerto Plata in 1994 – over 30 years of experience
- Still owned and operated by the McQueen family
- Two strategic operational hubs: Punta Cana and Puerto Plata
- Complete nationwide coverage across the Dominican Republic
- Services all 8 international airports and 4 major cruise ports
- Over 100,000 passengers handled in 2023
- Licensed as a tour operator (Mini Club Ya Ya Excursiones & Viajes srl) by the Dominican Republic's Tourism Ministry
- IATA TIDS accredited (96171902), giving Cocotours global recognition as a verified travel company for airlines, OTAs, hotels, and other suppliers
- Recognized as an incoming tour operator (receptive) and ground handler for airlines, OTAs, and tour operators
- Proud member of the Airport Ground Transportation Association (AGTA)
- Possibly the only Dominican DMC inducted twice into TripAdvisor Hall of Fame
Why Partner with Cocotours?
Instant Nationwide Connectivity
Unlike many competitors, Cocotours can quote and operate transfers instantly between any two points in the Dominican Republic. Our extensive network ensures seamless connectivity whether your clients need airport transfers, inter-city transportation, or complex multi-destination itineraries.
Always-On Support
We understand that travel doesn't stop, and neither do we. Our experienced multilingual team provides immediate resolution of any issues, ensuring your clients receive uninterrupted service when they need it most.
Unmatched Industry Recognition
Our consistent delivery of excellence has earned us unique recognition in the Dominican market, setting us apart from other destination management companies, incoming tour operators, and ground handlers in the country.
Our Specialized B2B Services
We provide tailored solutions for professional partners across the travel industry. As a DMC, incoming tour operator, and ground handler, each service category reflects a core competency developed through decades of specialized experience:
IROPS Solutions, Crew Transfers & Disruption Management
Ground transportation solutions for disrupted and distressed passengers, crew transfers, and emergency logistics support. Our ground handling capability is designed for airline operations—rapid response, precise coordination, and 24/7 availability for IRROPS and other operational needs. Learn more about our IROPS solutions in the Dominican Republic and airline disruption management services .
Group Organizers & Incentive Travel
Complete destination management including accommodation sourcing, airport transfers, multi-day escorted tours, event logistics, and group coordination for incentive trips, corporate retreats, and large-scale group travel programs.
Wedding & Event Planners
Specialized transportation and hospitality services for destination weddings and events, including guest transfers, venue logistics, vendor coordination, and seamless execution of complex event transportation needs.
Travel Agent Partnership Program
Join our unlimited commission program designed for hoteliers, guest house managers, Airbnbs, and travel agents. Earn uncapped commissions on every airport transfer and tour booking through your unique referral link. No minimum sales requirements, monthly payouts, and 30+ years of reliable ground transportation experience in the Dominican Republic. Register now to start earning unlimited commissions.
Corporate Travel Managers
Executive-level VIP transfers, corporate event logistics, meeting and conference support, and customized transportation solutions for business travelers requiring premium service and reliability.
Ready to Partner with Cocotours?
Join the hundreds of travel industry professionals who trust Cocotours for incoming, ground handling, and Dominican Republic ground services. Contact our B2B partnership team today to discuss custom solutions for your business needs.
