Who We Are
Founded in Puerto Plata in 1994 by Steve and Sue McQueen, Cocotours is a leading independently owned Destination Management Company (DMC), incoming tour operator (receptive), and ground handler in the Dominican Republic. With over three decades of continuous operation, our family-owned business has built an unmatched reputation for professionalism, reliability, and round-the-clock service throughout the Caribbean's premier destination.
We provide comprehensive nationwide coverage across the entire Dominican Republic, offering transfers and ground services to and from any point in the country. As your on-the-ground incoming partner and ground handling provider, our extensive network includes all international and domestic airports—AZS (Samaná El Catey), CBJ (Cabo Rojo), JBQ (La Isabela), LRM (La Romana), SDQ (Santo Domingo Las Américas), STI (Santiago), POP (Puerto Plata), and PUJ (Punta Cana)—as well as all major cruise ports: Amber Cove and Taino Bay in Puerto Plata, Sans Souci in Santo Domingo, and La Romana cruise terminal.
Trusted by Industry Leaders
Our client portfolio spans from boutique travel agencies to Fortune 500 companies, all trusting us to deliver exceptional service for their most valued customers.
Major international travel brands including Expedia, Booking.com, and Go With Us partner with Cocotours for reliable Dominican Republic incoming tour operator and ground handler services. Airlines, cruise lines, tour operators, and corporate travel managers rely on Cocotours as their Dominican Republic DMC for seamless ground operations and passenger services.
Quick Facts About Cocotours
- Established 1994 – over 30 years of proven DMC experience in the Dominican Republic
- Family-owned and operated by the McQueen family since inception
- Two strategic operational hubs: Punta Cana and Puerto Plata for nationwide coverage
- Complete Dominican Republic ground handling across all regions
- Services all 8 international airports (PUJ, SDQ, POP, AZS, LRM, STI, CBJ, JBQ) and 4 major cruise ports
- Over 100,000 passengers handled annually
- Fully licensed tour operator (Mini Club Ya Ya Excursiones & Viajes srl) by the Dominican Republic's Ministry of Tourism
- IATA TIDS accredited (96171902) – globally recognized by airlines, OTAs, hotels, and suppliers
- Recognized incoming tour operator (receptive) and ground handler for airlines, OTAs, and international tour operators
- Active member of the Airport Ground Transportation Association (AGTA)
- Only Dominican DMC inducted twice into TripAdvisor Hall of Fame
- 24/7 multilingual operations center (English, Spanish, German, French, Italian, Russian)
Why Partner with Cocotours as Your Dominican DMC?
Instant Nationwide Connectivity
Unlike many competitors, Cocotours provides instant quotes and immediate confirmation for transfers between any two points in the Dominican Republic. Our extensive network ensures seamless connectivity whether your clients need airport transfers, inter-city transportation, complex multi-destination itineraries, or last-minute IROPS solutions. No waiting, no uncertainty – just immediate professional service.
24/7 Operations & Always-On Support
Travel emergencies don't follow business hours. Our multilingual operations center provides round-the-clock support with experienced staff ready to handle flight delays, itinerary changes, passenger disruptions, and urgent requests. When your clients need assistance at 3 AM, we're already handling it before they call.
Unmatched Industry Recognition
Our consistent delivery of excellence has earned us unique recognition in the Dominican travel market. From IATA accreditation to dual TripAdvisor Hall of Fame induction, our credentials set us apart from other destination management companies, incoming tour operators, and ground handlers throughout the Caribbean.
Proven Reliability for High-Stakes Operations
When airlines face IROPS, cruise lines need coordinated shore logistics, or tour operators require complex multi-day programs, industry professionals turn to Cocotours. Our 30-year track record of flawless execution means your reputation stays protected when you partner with us as your Dominican Republic ground handler.
Our Specialized B2B Services
We provide tailored solutions for professional partners across the travel industry. As a comprehensive DMC, incoming tour operator, and ground handler, each service category reflects core competencies developed through decades of specialized experience:
Airlines: IROPS Solutions, Crew Transfers & Disruption Management
Specialized ground handling for airline operations including disrupted passenger accommodation, crew transfers, emergency logistics coordination, and rapid-response transportation. Our airline services feature 24/7 availability, immediate quote turnaround, flight monitoring integration, and dedicated account management for carriers operating in Dominican airspace. Learn more about our IROPS solutions and airline disruption management services.
Tour Operators: Group Travel & Multi-Day Programs
Complete destination management for tour operators including FIT and group programs, accommodation sourcing and hotel contracting, airport and inter-city transfers, multi-day escorted tours, excursion coordination, and ground logistics for groups from 10 to 100+ passengers. We serve as your reliable incoming tour operator partner for corporate incentives, educational groups, destination weddings, and leisure tour programs. Discover our comprehensive Dominican Republic group travel services and customizable itineraries.
Multi-Day Escorted Tours: Complete Island Experiences
Cocotours specializes in comprehensive multi-day escorted tours of the Dominican Republic, designed for tour operators seeking ready-to-book itineraries or fully customized programs. Our circuit tours range from 3-day cultural highlights to 10-day comprehensive island explorations, combining Santo Domingo's colonial heritage, Samaná's natural beauty, Punta Cana's beaches, and mountain region adventures. Each escorted tour includes professional bilingual guides, comfortable transportation, carefully selected accommodations, and expertly curated experiences showcasing authentic Dominican culture, history, and landscapes. Perfect for European tour operators familiar with "round trip" or "circuit tour" formats, and North American operators seeking multi-day packages. View our sample escorted tour itineraries and request custom programs.
Event & Wedding Planners: Destination Event Services
Specialized transportation and coordination services for destination weddings and corporate events including guest airport transfers with flight monitoring, multi-hotel pickup logistics, venue transportation, welcome event coordination, vendor liaison services, and on-site event management. We handle the complex logistics so you can focus on creating memorable experiences for your clients.
Travel Agents: Partnership & Commission Program
Join our unlimited commission program designed for travel agents, hoteliers, guest house managers, and hospitality professionals. Earn uncapped commissions on every airport transfer and tour booking through your unique referral link. Benefits include no minimum sales requirements, monthly commission payouts, dedicated partner support, and access to 30+ years of reliable ground transportation expertise in the Dominican Republic. Register now to start earning unlimited commissions.
Corporate Travel Managers: Executive Transportation Solutions
Premium VIP transfers and corporate ground services including executive airport meet-and-greet, luxury vehicle fleet for C-suite transportation, meeting and conference logistics support, multi-day corporate retreat coordination, and dedicated account management for corporate travel programs requiring white-glove service and absolute reliability.
Cruise Lines: Shore Excursion & Port Services
Coordinated ground handling for cruise passengers at all Dominican ports including Amber Cove, Taino Bay, Sans Souci, and La Romana. Services include shore excursion management, ship-to-shore transfers, private tour coordination, emergency passenger assistance, and turnaround day logistics. We work seamlessly with ship concierge teams and port operations.
Ready to Partner with Cocotours?
Join hundreds of airlines, tour operators, cruise lines, travel agencies, and corporate travel managers who trust Cocotours for incoming tour operator, ground handling, and comprehensive DMC services in the Dominican Republic. Contact our B2B partnership team today to discuss customized solutions for your business needs.
